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Frequently Asked Questions

What is the best type of carpet or rug to buy?
This is a tricky question as everything is relative to price. The important thing is to inquire about the quality of the pile and fibers that make up the carpet. Various fibers have different qualities. Our experience is that natural fibers such as wool and other animal hair are more durable and look better for a longer period. However, these are usually very much more expensive than synthetic fibers. This does not mean that synthetic carpets won't satisfy you. They will, but nature is always the best.
My friend's carpets always look better than mine. What should I do to get better results when cleaning my carpets?
Don't stint when buying a vacuum cleaner. Buy a vacuum cleaner from a reputable firm. The best vacuum cleaners have two motors so that the suction and mechanical action brushes operate independently of each other. In addition to your weekly vacuuming, we recommend professional cleaning at least once a year.
What are the chances of my expensive Chesterfield suite getting damaged if I trust it to a cleaning company?
Firstly, and most importantly, make sure that the company you choose has the professional; expertise to handle your requirements. Don't entrust your furniture to fly by night organizations, which offer ridiculously cheap services and come without any recommendations. Ask the company for recommendations and check them out. Upholstery cleaning requires using the right equipment and cleaning agents and wrongful applications will have disastrous results.
My aquarium's pump sprang a leak and soaked my beautiful Oriental area rug with the most overpowering smelling water. Help! I am scared to try and handle this on my own?
Well done. You would only make matters worse by trying to clean the rug on your own. You need carpet first aid. Call in a professional immediately. You will get your beautifully cleaned deodorized carpet back.
Are all the household stain removal products offered for sale in the supermarkets safe for use?
Good question! The answer is that most of them are safe some of the tine on some of the carpets, but none of them are safe all of the time on all of the carpets. You would be wise to read the usage instructions and obey them to the letter. For your own benefit, if you are not 100% sure, call in the professionals. It's better to be safe than sorry.
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